QPC Australia and Partners

Ultimate Solutions
For Contact Centres

QPC has partnered with some of the worlds most advanced tech companies to provide you with the right solution for your contact centre

Strategic partnerships

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. 

Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.

This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

Meet-Genesys-Cloud-V3-1

AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations and applications to help create great customer experiences.

The goal is to offer the most useful solution-centric marketplace for all Genesys platforms in a single location. Browse AppFoundry to discover, research and connect with a broad range of customer service applications, integrations and services that address your unique needs.

Creative Virtual is a conversational AI leader recognised in the industry for our nearly two decades of experience and unmatched expertise. Our innovative V-Person™ virtual agent, chatbot, and live chat solutions bring together humans and artificial intelligence to deliver seamless, personalised, scalable, and secure digital support for customers, employees, and contact centre agents. Leading global organisations rely on our award-winning technology and expert consultation to improve their support experience, reduce costs, increase sales, and build brand loyalty.

Our global team and extensive partner network support installs around the world in over 37 languages, providing both localised collaboration and international insights.

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions through workforce engagement management. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our Customers precise control over both operating costs and customer satisfaction levels.

Creative Virtual is a conversational AI leader recognised in the industry for our nearly two decades of experience and unmatched expertise. Our innovative V-Person™ virtual agent, chatbot, and live chat solutions bring together humans and artificial intelligence to deliver seamless, personalised, scalable, and secure digital support for customers, employees, and contact centre agents. Leading global organisations rely on our award-winning technology and expert consultation to improve their support experience, reduce costs, increase sales, and build brand loyalty.

Our global team and extensive partner network support installs around the world in over 37 languages, providing both localised collaboration and international insights.

Jabra is a world leading brand in audio, video, and collaboration solutions – engineered to empower consumers and businesses. Proudly part of the GN Group, we are committed to letting people hear more, do more, and be more than they ever thought possible.

livepro is the leading Knowledge Management solution specifically designed for the contact center. livepro is a feature-rich, yet easy to use solution that has been helping CX in all industries improve customer satisfaction, boost staff confidence, cut costs and decrease AHT since 2001.

Poly is the trailblazer in solving the dilemma of work from anywhere – creating equity between those in the room and those who aren’t. Whether in a Contact Centre, head office, a remote hub, or at home, we’ve got you covered. Poly outfits your office space and your personal space – even those in outer space – with the gear you need to look and sound your best.

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences

They help clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

PCI Pal (LON: PCIP) is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. 

Australia

QPC Australia

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