While the range of contact centre media channels has expanded to accommodate demand, the benefit to customers, agents, and organisations often remains unclear.
While the range of contact centre media channels has expanded to accommodate demand, the benefit to customers, agents, and organisations often remains unclear.
Customer engagement is increased when the customer feels the organization has their best interests in mind
To keep a customer engaged, it is paramount the time between responses is minimised. The greater the time between responses, the greater the chance the customer will become distracted
QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals
QPC | The Customer Contact Experts
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