Category: Uncategorized

What’s new in January?

Happy New Year! In this month’s Calabrio Teleopti WFM new features video there is something for everyone! Forecasting, Scheduling, Agent Requests and Intraday processes all

Scheduling for the Contact Centre

Here areas some thoughts on what has been different so far this year in the life of a Scheduler, and how we can adapt to the new world and returning to “normal”

WFM in Lockdown

As we all navigate through life in a different way in 2020, if you work in WFM it’s also a strange and unique time, let’s