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Latest New Calabrio WFM features in March 2022. Find out how your scheduling processes can be made more effective with these 9 new features!

Thanks to Frank Reichheld, the author of NPS, business managers were given a ‘simple to understand evaluation metric’ that could indicate how successful the company was in creating promoters

For effective and efficient management of a multimedia contact centre unified routing will deliver all of the benefits it promises.

Hello WFM friends! Do you abide by DST and change your clocks in the night twice a year?! In this video I show you easy

Happy New Year! In this month’s Calabrio Teleopti WFM new features video there is something for everyone! Forecasting, Scheduling, Agent Requests and Intraday processes all

Here areas some thoughts on what has been different so far this year in the life of a Scheduler, and how we can adapt to the new world and returning to “normal”

As we all navigate through life in a different way in 2020, if you work in WFM it’s also a strange and unique time, let’s