There are still contact centres that are reluctant to adopt a cloud-based approach for a variety of reasons. Here’s why they should…
There are still contact centres that are reluctant to adopt a cloud-based approach for a variety of reasons. Here’s why they should…
Are thinking of multi-skilling some of your agents or you have different peaks and troughs in demand for your different types of contacts then the answer could be YES!
Jo looks at the main new items in your WFM tool for August 2021, including a change of name from Teleopti to New Calabrio WFM
Successful contact centre resource management demands the simultaneous development of skills, technologies, processes, and relationships
This month sees development in 5 areas and 2 of them are the new screens we have learnt about in May and June so lots happening!
Jo guides us through some brand new features in New Calabrio WFM including Web Meetings!
Jo guides us through what’s new this month, including Web People, Web Schedule and MyTime
A few reasons why life has changed in the contact centre world and tips for how to help your business through it.
Your May Part 2 video and blog is all about a great new screen – called Web Schedules! Where is it? Firstly go into your
Our Calabrio Teleopti WFM specialist guides you through what’s new this month, including changes to MyTime, Chat Bot, Web People and Reports.
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