It’s April already and for those of us in the northern hemisphere it means the site of spring lambs in the fields and our first
It’s April already and for those of us in the northern hemisphere it means the site of spring lambs in the fields and our first
Something for everyone this month! Forecasters, Schedulers, Intraday Analysts and Agents will all benefit from these new features. All windows client users will see a
Jo takes us through the new features in New Calabrio WFM.
Purchasing a workforce management system (WFM system) requires significant investment, but it’s a price readily paid by many contact centres in light of the benefits that effective WFM systems can deliver
Do you use New Calabrio WFM? If so do you ever ask yourself ‘Should I be sending ASM messages?’
Well, watch the video or read on and I will help you answer that question!
Workforce management – This is a series of blog posts about homeworking in our contact centre industry. Exploring different WFM processes for home workers
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