Our Partners

The challenges Contact Centres face are many and varied, from people and processes to technology and finance. We sit across all key areas of the contact centre business and provide winning solutions to ensure your continued success

We work with the best

Our carefully selected partners include:

QPC Partnerships

We focus on partnerships to drive solutions

Our success comes from blending our own technology with partners who are global technology leaders to provide our customers with the highest quality solutions and services

Our Partner
Genesys

QPC have Gold Partner status with Genesys and joins the elite club of the Genesys Ascend Partner Program.

Genesys is a global leader in cloud customer experience and contact centre solutions. Spanning over 100 countries

Omnichannel Customer Experience

Customer benefits

Connect with customers with empathy. Deliver amazing cross-channel experiences. Genesys customers can experience:

  • Personalised customer experience at scale with Genesys AI
  • Arm Agents with the tools and skills to amaze your customers.
  • Compelling ROI from your Contact Centre, measured in months, not years.
Our Partner​
OpenText

OpenText are a global leader in Enterprise Information Management solutions

Speech Analytics

OpenText

Valuable insights in a Voice of the Customer solution with enterprise-level speech and multi-channel analytics.

  • Real-Time Speech, Text and Social Media Analytics
  • Desktop Analytics and Automation
  • Autoscore 100% of all Customer Interactions
Our Partner​
CSG

CSG are clear leaders in the Customer Journey Management  field (Forrester WaveTM Q2 2022) and recognise that great customer engagement isn’t a result of a single experience but is built on consistent interactions across all touch points.

Bridge all your communication silos and make data driven decisions that build customer laoyalty and retention.

Customer Journey Orchestration

CSG

Journey mapping, journey visioning, and journey orchestration combine to improve customer experience and business performance

  • Journey Mapping
  • Orchestration and Automation
  • Analytics and Optimisation
Our Partner​
Calabrio

New Calabrio WFM is the Workforce Management solution that encompasses everything needed to plan and successfully manage your contact centre, back office, branch or store.

Calabrio’s feature-rich WFM solution includes tools to manage your staff, accurately forecast demand; and automatically schedule, report, and improve your operations.

Workforce Management

New Calabrio WFM

New Calabrio WFM (previously known as Teleopti WFM) helps ensure you have the right number of people, with the right skills, in the right place, at the right time. 

  • Accurate and flexible forecasting methodologies
  • Optimised scheduling across multi-skilled, multichannel and homeworking agents
  • Clear and effective real-time displays for all roles

Built and powered by Datatrack, a wholly owned QPC company, Tracxion is the intelligent customer experience management solution that optimises all channels for all outcomes across all platforms

Intelligent Customer Experience Management

Tracxion has all the capabilities and integrations you need for cloud migration, agent assistance, real-time decisioning, comprehensive contact data, reducing customer effort and much more

Customer Reviews

Delighted Customers
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