Revolutionise how you manage and empower your workforce. The Calabrio Teleopti WFM dynamic cloud and on-premise solutions enable contact centres to plan and manage operations, engage employees and create stellar customer experiences
Calabrio Teleopti WFM is designed for the modern contact centre and the modern workforce.
Through employee empowerment tools, intelligent automation, reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment while helping navigate the evolving world of work going forward.
Predictive analytics and customized reporting
Targeted
QM-driven coaching and personalised scheduling/dashboards
Transform customers’ entire business with the intelligent and fully integrated Calabrio Teleopti suite
Calabrio Teleopti WFM is the Workforce Management solution that encompasses everything needed to plan and successfully manage your contact centre, back office, branch or store.
Combine automated trend analysis with your understanding of customer behaviour and changing conditions to create accurate long-range and interval level forecasts for calls, back office, emails, chat and more
Drive contact centre transparency by making your workforce aware of the current plan and change in their schedule or between activities within their workday
Create opportunities for collaboration between all roles within customer service operations to foster workforce engagement with their work and schedule.
Identify the skills and knowledge gap in your workforce and automatically schedule the relevant type of training to match that need.
Monitor and manage service performance, both of real-time activities and past results to get a clear picture of all performance metrics
Enhance your productivity with automated scheduling of all work types and best placement of offline time. Discover the future possibilities with easy to use "what-if" scenarios.
Communicate quickly about schedule changes and ensure that everyone is up to speed
Are you looking for a more modern approach to the WFM process? Are you struggling to forecast and schedule with Excel? Are you looking for real-time monitoring capabilities? Then maybe it’s time to move to a more sophisticated WFM solution?
QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals
QPC | The Customer Contact Experts
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