Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
Our Calabrio Teleopti WFM specialist guides you through what’s new this month, including changes to MyTime, Chat Bot, Web People and Reports.
“A multi-channel customer interaction strategy can only achieve optimal efficiency, improve customer service, and build departmental engagement when it recognises and leverages channel strengths within an integrated strategy.”
It’s April already and for those of us in the northern hemisphere it means the site of spring lambs in the fields and our first
To keep a customer engaged, it is paramount the time between responses is minimised. The greater the time between responses, the greater the chance the customer will become distracted
Something for everyone this month! Forecasters, Schedulers, Intraday Analysts and Agents will all benefit from these new features. All windows client users will see a
Hello WFM friends! Do you abide by DST and change your clocks in the night twice a year?! In this video I show you easy
Jo takes us through the new features in New Calabrio WFM.
Purchasing a workforce management system (WFM system) requires significant investment, but it’s a price readily paid by many contact centres in light of the benefits that effective WFM systems can deliver
Tracxion connects and transforms disparate customer contact/experience data and produces unique insights and real-time automation
QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals
QPC | The Customer Contact Experts
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