Tracxion is the result of 30 years of experience in using technology to improve Contact Centre performance.
Designed to optimise Contact Centre performance and the investment that companies have already made.
Tracxion sits at the centre of three areas
People | Operational Teams | Business
Provide agents with the right customer data in the moments that matter, and capture the voice of the agent to help improve your business processes.
Tracxion calculates a unique Customer Effort Score (CES) – a machine learning algorithm based on different measures of how a contact is handled.
Tuneable for different conversations in different circumstances and is applied to 100% of all contacts.
CES identifies an opportunity to drive