Increase sales conversion

Speech to Text insight with real-time Agent guidance

Problems we've been asked to solve

Low levels of sales

Missed opportunities for cross sell/upsell

Low levels of customer retention

Losing market share

Customer dissatisfaction

Solutions Used

Link Contact Centre activity to marketing communication and promotions

Trigger Agent support from real time speech

Understand journeys & personalise interventions and recommendations

Link successful outcomes to fine tune next best actions

Gamify Agent performance intraday

Benefits Made

Increase conversion on all calls

Improve CSat and customer advocacy

Understand effectiveness of recommendations

Decrease customer churn

Increase Agent engagement

Technology Implemented

Speech Analytics

Journey Orchestration

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