"If you know what's needed to run a contact centre well, you will love Tracxion"
The fact that the data is real time and combined from multiple sources has been transformational
Reduce costs and minimise time to benefit
Substantial resourcing efficiency gains
Respond in the moment to enhance CX
Tracxion is a contact centre optimisation solution that collects and organises events in real time across the entire contact centre enterprise. This creates a uniquely granular and combined dataset that can be used to power business applications such as workforce optimisation, analytics and reporting, journey orchestration, and agent guidance and support.
Collects all real time contact events and processes these to deliver comprehensive data in a standard structure, irrespective of source
Structures the processed real time events to provide specific outputs for third party applications such as WFM or Journey Analytics
Provides the most comprehensive, augmented dataset for reporting, analytics and export. Combines with external data for added granularity
End to end customer journey management, elevates your contact centre to be an integral element of your customer communication strategy
Drive performance improvement in real time, whatever your objectives. Live uses real time data to support agents & operational management
Tracxion combines telephony data with digital channel activity to provide a detailed view of agent productivity and performance
Cloud ready, quick to implement and configure
Tracxion has been shown to drive an immediate 8-13%+ improvement in efficiency – other benefits accrue on that solid base
Greater levels of agent support promoting autonomy and self management to deliver increased agent satisfaction
Enhanced CX drives lifetime value and increased advocacy
Identify and reduce unproductive agent activity by up to 50%
QPC’s Customer Effort Score predicts your NPS in real time across 100% of contact
Helping organisations like yours use multi-channel data to improve WFM performance
QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals
QPC | The Customer Contact Experts
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