Experts in customer contact

We track and link all customer contact data creating unique insight about operational performance, driving enhanced customer experience in real-time and substantially reducing cost

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Challenges we solve

The breadth and capability of Tracxion, blended with technology from our selected partners, allows us to meet the most demanding challenges

Managing complex
environments

Operational
performance

Customer experience
improvement

We bring comprehensive data, interactive automation and real time action

Fast

Real time information is at the heart of all of our applications

Relevant

100% configurable in customer language and KPIs to capture the events and metrics important to each customer

Comprehensive

Multi channel adapters collect all events for all customer contacts across all channels from social to contact centre

In the moment

Real-time data for agents, team leaders and customers ensures better decisions, driving better actions

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What our customers say

Delighted Customers
★★★★★ 5/5
QPC has helped us to streamline our processes and get the most out of our technology. They've manged to change things from the bottom up
Head of Insight and ReportingCapita
Working with the team at QPC has been a delight. Now we are operating at optimum levels and the business benefits have been enormous.
Jessica Walsh
Jessica WalshStore Manager
The difference QPC has made to our overall performance is impressive. From the agent right to the top, having the technology and insights work for us is making a big difference
Arthur Martin
Arthur MartinCEO Lokamart

QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals

  • The Harlech Building, Theatr Clwyd, Mold Complex, Mold, Flintshire. CH7 1YA
  • contactus@qpc.com
  • +44 870 242 1097

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