New Calabrio (formally Teleopti) WFM – What’s new in May 2022
20/06/2022
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There is something for everyone this month! Forecasters, Schedulers and Intraday analysts will all have new features to use.
There is something for everyone this month! Forecasters, Schedulers and Intraday analysts will all have new features to use.
There’s a lot to consider before moving CX to cloud, especially for large enterprises. Corne Grobbelaar takes us through the details
In this month’s updates there lots of new features in 3 of the web screens, especially useful for those of you who are responsible for administrating new starters and keeping schedules up to date. Grab a coffee and watch this short video or read on if you prefer.
Latest New Calabrio WFM features in March 2022. Find out how your scheduling processes can be made more effective with these 9 new features!
Thanks to Frank Reichheld, the author of NPS, business managers were given a ‘simple to understand evaluation metric’ that could indicate how successful the company was in creating promoters
There are a lot of new features you will love! If you are a Forecaster, Scheduler or Intraday Analyst, there is something for you this month
Some great new features made available in your New Calabrio WFM system, formerly known as Teleopti in January 2022
Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
Jo takes us through what is new in December 2021 such as Web People and Web Schedules screens, and also a new exciting way of creating schedules!
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