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Smarter WFM. Stronger results.

Dive into our monthly blogs packed with cutting-edge CX strategies and insights to elevate your operational service delivery. Explore hot topics like Real-time Data Analytics, Workforce Management (WFM), and Workforce Engagement (WEM). Discover the latest tools, innovative strategies, industry trends, and expert tips. Don't miss out - bookmark this page and stay ahead of the curve!

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Contact Centres
Research Paper: Closing the CX Intelligence Loop
Traditional Contact Centre metrics miss key insights, causing strategic blind spots and daily friction. QPC’s Tracxion platform unites real-time scoring, sentiment, and context to deliver personalized, predictive CX.
Thumbnail photo of Jon Holyhead Jon Holyhead, MAY 2025
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Contact Centres
Bridging the Gap Between Boardroom Strategy and Contact Centre Reality
C-suite leaders use NPS for customer loyalty, but Contact Centres rely on outdated metrics. QPC's CES modernizes measurement with real-time AI insights, aligning with NPS and bridging strategy and operations.
Thumbnail photo of Sarah Roberts Sarah Roberts, APR 2025
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Contact Centres
The Importance of Real-Time Data in Contact Centres
Real-time data is crucial for contact centres, enhancing efficiency, agent performance, and customer satisfaction by enabling instant decision-making and proactive issue resolution.
Thumbnail photo of Sarah Roberts Sarah Roberts, MAR 2025
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