“It’s revolutionised the way we visualise our entire omnichannel operation, right down to agent level”
A unique “Head Up Display” user interface driving real time agent guidance ensuring effective and “hyper personalised” customer experience.
Using normalised data from all customer touchpoints to drive enhanced CX and deliver business value in the moment
Identifies the customer and creates a unique Customer Effort Score across all channels using AI to link operational improvement to CX
Exceed 150% ROI in the first year with immediate return through increased efficiency in CX delivery
5-7% efficiency improvement out of the box
CES predicts your NPS in real time across 100% of contact
Greater levels of agent assistance support increased agent satisfaction
Cloud ready, quick to implement and configure
Enhanced CX drives lifetime value and increased advocacy
Identify and reduce unproductive agent activity by up to 50%
…creating a real time data story which optimises everything within the customer experience
Listen Everywhere. See Everything. Decide.
Tracxion has been fantastic! Everyone uses it and it has become part of their daily routine
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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