"Immediate 7-12% efficiency gain ‘out of the box’ more than pays for deploying the solution" – European BPO
CES tells you IN REAL TIME what your NPS is going to be on 100% of contact
"Up to 40% reduction in unproductive contacts" – global media company.
Increased levels of agent satisfaction
Cloud ready, quick to implement and configure
Enhanced customer loyalty drives LTV and increased advocacy
The initial immediate efficiency gain you achieve out of reducing AHT through using Tracxion Live pays for the cost of the whole platform with a typical in year ROI of greater than 150%
Tracxion is the result of 30 years of experience in using technology to improve Contact Centre performance.
Designed to optimise Contact Centre performance and the investment that companies have already made.
Tracxion sits at the centre of three areas
People | Operational Teams | Business
Tracxion is a single point of contact that informs the agents and helps drive productive conversations
Combines real-time and historical data to provide more insightful and relevant operational data
Tracxion optimises the technology you already use and improves the overall business performance
Provide agents with the right customer data in the moments that matter, and capture the voice of the agent to help improve your business processes.
Tracxion calculates a unique Customer Effort Score (CES) – a machine learning algorithm based on different measures of how a contact is handled.
Tuneable for different conversations in different circumstances and is applied to 100% of all contacts.
CES identifies an opportunity to drive
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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