Intelligent Customer Experience Management

Tracxion is designed for any technology environment to supercharge your contact centre

What is Tracxion?

Tracxion is a suite of applications that can be deployed separately or together to meet your specific requirements

Drive performance improvement in real time, whatever your objectives.  Live uses real time data to support agents & operational management

Structures the processed real time events to provide specific outputs for third party applications such as WFM or Journey Analytics

Provides the most comprehensive, augmented dataset for reporting, analytics and export.  Combines with external data for added granularity

End to end customer journey management, elevates your contact centre to be an integral element of your customer communication strategy

Collects all real time contact events and processes these to deliver comprehensive data in a standard structure, irrespective of source

From Data to Insight to Action

What to expect

Return on investment

Demonstrable in year returns easily exceed 150% making an easy case for investment

Easy to deploy

Cloud ready, quick to implement and configure​

Immediate performance improvements

Tracxion Live alone has been shown to drive an immediate 8-13%+ improvement in efficiency – other benefits accrue on that solid base

What to expect

Reduced attrition

Greater levels of agent autonomy and self management deliver increased agent satisfaction

Reduced Churn

Enhanced CX drives lifetime value and increased advocacy​

Improved Productivity

Identify and reduce unproductive agent activity by up to 50%

Improved CSat & NPS

CES predicts your NPS in real time across 100% of contact​

7-12%+ improvements “out of the box” with further efficiencies as you integrate into your Customer Experience management

Tracxion has been fantastic! Everyone uses it and it has become part of their daily routine

Global business process outsourcing service