A unique “Head Up Display” user interface driving real time agent guidance ensuring effective and “hyper personalised” customer experience.
Using normalised data from all customer touchpoints to drive enhanced CX and deliver business value in the moment
Identifies the customer and creates a unique Customer Effort Score across all channels using AI to link operational improvement to CX
…creating a real time data story which optimises everything within the customer experience
Listen Everywhere. See Everything. Decide.