Listen Everywhere.
See Everything.
Decide.

The Science of Engagement

“It’s revolutionised the way we visualise our entire omnichannel operation, right down to agent level”

Global BPO

A unique “Head Up Display” user interface driving real time agent guidance ensuring effective and “hyper personalised” customer experience.

Using normalised data from all customer touchpoints to drive enhanced CX and deliver business value in the moment

Identifies the customer and creates a unique Customer Effort Score across all channels using AI to link operational improvement to CX

Exceed 150% ROI in the first year with immediate return through increased efficiency in CX delivery

5-7% efficiency improvement out of the box

CES predicts your NPS in real time across 100% of contact

Greater levels of agent assistance support increased agent satisfaction

Cloud ready, quick to implement and configure

Enhanced CX drives lifetime value and increased advocacy

Identify and reduce unproductive agent activity by up to 50%

…creating a real time data story which optimises everything within the customer experience

Listen Everywhere. See Everything. Decide.

Real Time Decision engine for contact automation and interventions with Live prompts to agents in the moment

Comprehensive and detailed view of all contact platform data highlighting unproductive activity

‘Head up display’ user interface driving real time agent guidance and operational performance to enhance CX and productivity

Provides calculated and processed data to any 3rd party application in real time

Tracxion has been fantastic! Everyone uses it and it has become part of their daily routine

Global business process outsourcing service