Thanks to Frank Reichheld, the author of NPS, business managers were given a ‘simple to understand evaluation metric’ that could indicate how successful the company was in creating promoters
Thanks to Frank Reichheld, the author of NPS, business managers were given a ‘simple to understand evaluation metric’ that could indicate how successful the company was in creating promoters
The challenge for companies is to tie disparate systems together to create this view and then define the WACE treatment parameters.
Customer engagement is increased when the customer feels the organization has their best interests in mind
Tracxion connects and transforms disparate customer contact/experience data and produces unique insights and real-time automation
QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals
QPC | The Customer Contact Experts
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