While the range of contact centre media channels has expanded to accommodate demand, the benefit to customers, agents, and organisations often remains unclear.
While the range of contact centre media channels has expanded to accommodate demand, the benefit to customers, agents, and organisations often remains unclear.
No one wins when failure to achieve ROI targets becomes a finger-pointing exercise between contact centre management and technology vendors.
Successful contact centre resource management demands the simultaneous development of skills, technologies, processes, and relationships
At a time when people needed information, reassurance and certainty, closing down contact was just about the worst thing you could do.
QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals
QPC | The Customer Contact Experts
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