The challenge for companies is to tie disparate systems together to create this view and then define the WACE treatment parameters.
The challenge for companies is to tie disparate systems together to create this view and then define the WACE treatment parameters.
From the moment your customer interacts with your organisation, maintain a history of how you have serviced them and use this to continually improve on future interactions
“A multi-channel customer interaction strategy can only achieve optimal efficiency, improve customer service, and build departmental engagement when it recognises and leverages channel strengths within an integrated strategy.”
To keep a customer engaged, it is paramount the time between responses is minimised. The greater the time between responses, the greater the chance the customer will become distracted
Tracxion connects and transforms disparate customer contact/experience data and produces unique insights and real-time automation
QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals
QPC | The Customer Contact Experts
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