Blog

Jo takes us through 4 new features, all in the Web Schedules screen, that will put more wind power behind your sails and they are not run of the mill!

This month sees more development of the Web Schedules screen! Also new features to make Forecasting and setting up Meetings even easier!

There is something for everyone this month! Forecasters, Schedulers and Intraday analysts will all have new features to use.

In this month’s updates there lots of new features in 3 of the web screens, especially useful for those of you who are responsible for administrating new starters and keeping schedules up to date. Grab a coffee and watch this short video or read on if you prefer.

There are a lot of new features you will love! If you are a Forecaster, Scheduler or Intraday Analyst, there is something for you this month

Some great new features made available in your New Calabrio WFM system, formerly known as Teleopti in January 2022

Jo takes us through what is new in December 2021 such as Web People and Web Schedules screens, and also a new exciting way of creating schedules!

This month we have new exciting capabilities to make a big impact on your work load (if your a Scheduler or Intraday Analyst!)

Are thinking of multi-skilling some of your agents or you have different peaks and troughs in demand for your different types of contacts then the answer could be YES!