Delivers unparalleled insights and reporting that enables contact centres to optimise their customer service performance. Greater efficiency, reduced AHT and improved customer satisfaction.
Easily identify hard-to-spot productivity gaps and discover ways to improve them.
Tracxion Data Analytics delivers unparalleled insights and reporting that enables contact centres to optimise customer service. Improved efficiency, reduced AHT and enhanced Agent performance that drives CSAT. Customisable dashboards, Real-time data insights to transform operational service delivery.
Tracxion provides comprehensive, augmented datasets for reporting, analytics, and export, supporting data-driven decision-making.
Tracxion can provide a real-time data feed to your enterprise reporting solution including Microsoft PowerBI, Zoho, Google Looker, Qlik and many more.
In today's complex world of omni-channel customer service, many reporting solutions fail to accurately ‘stitch’ together customer contact. This leads to inaccurate decisions being made about how best to structure and deliver customer service and leads to inefficiencies in workforce management.
Tracxion Data Analytics provides a single view of all customer interaction allowing organisations to track customer contact from multiple platforms to surface failures such as channel containment, channel hop and repeat callers who did not receive 1st contact resolution.