Tracxion Enterprise combines WFM/WEM Adaptor & Data Analytics to provide an unparalleled level of control and visibility to drive service excellence in contact centre operations.
Link omni-channel data to provide complete visibility of customer journeys.
Uncover unparalleled insights and deliver real-time data to WFM/WEM to reshape your service delivery teams to reduce customer wait times, enhance omni-channel service delivery, reduce AHT, and improve CSAT.
Gain exceptional insights to drive transformative operational changes and revolutionise customer service delivery.
Moving to a new CX Platform? No problem, let Tracxion de-risk your migration, reduce timescales and secure your historical and real-time data so business operations are unaffected.
CX Platforms: Genesys, Nice, AWS Connect, Avaya, Cisco, 8x8. Workforce Management: Genesys, Nice, Alvaria, Calabrio, Verint, Alorica.
Complex environments are made simple with Tracxion Enterprise. Whether you're migrating to a new CX platform or managing multiple platforms across operations, Tracxion does the heavy lifting. It provides a single, seamless, normalised data platform that gives you the agility and flexibility needed in today’s challenging environment.