Tracxion Enterprise

Tracxion Enterprise combines WFM/WEM Adaptor & Data Analytics to provide an unparalleled level of control and visibility to drive service excellence in contact centre operations.

Features

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Unparalleled insights from multiple platforms

Link omni-channel data to provide complete visibility of customer journeys.

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Combine Tracxion real-time data analytics and WFM/WEM to achieve new heights in customer service delivery optimisation

Uncover unparalleled insights and deliver real-time data to WFM/WEM to reshape your service delivery teams to reduce customer wait times, enhance omni-channel service delivery, reduce AHT, and improve CSAT.

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Supercharge your service
delivery with Tracxion Enterprise

Gain exceptional insights to drive transformative operational changes and revolutionise customer service delivery.

Platforms

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Tracxion is compatible with all the leading providers in CX

Moving to a new CX Platform? No problem, let Tracxion de-risk your migration, reduce timescales and secure your historical and real-time data so business operations are unaffected.

CX Platforms: Genesys, Nice, AWS Connect, Avaya, Cisco, 8x8. Workforce Management:  Genesys, Nice, Alvaria, Calabrio, Verint, Alorica.

Technology

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Stream real-time data from multiple CX platforms and drive WFM/WEM with unparalleled data to optimise workforce management and achieve true to interval adherence

Complex environments are made simple with Tracxion Enterprise. Whether you're migrating to a new CX platform or managing multiple platforms across operations, Tracxion does the heavy lifting. It provides a single, seamless, normalised data platform that gives you the agility and flexibility needed in today’s challenging environment.

Experience tracxion in action today.
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