Tracxion WFM Adaptor provides real-time data to WFM & WEM solutions to drive agent productivity through true to interval adherence.
Combine all real-time data into a single WFM feed. This integration enables informed decision-making, resulting in improved customer satisfaction and increased operational efficiency.
Captures 100% accurate data, enabling true-to-interval resourcing and decision-making.
Records contact upon arrival against the correct skill or custom attribute, ensuring efficient routing and handling.
Tracks inbound and outbound interactions across all customer contact channels, providing a comprehensive view of operations.
Real-Time Adherence (RTA) adds valuable context by surfacing states like consult and transfer, enabling better workforce engagement management.
Seamlessly integrate with multiple WFM systems, supporting hybrid operations and secure segmented BPO integration.
Tracxion provides multiple data feeds to other business platforms.
Unparalleled real-time data to drive true to interval workforce management. Tracxion WFM/WEM has proven integration to all leading workforce management solutions.
Integrates with Genesys, Nice, Alvaria, Calabrio, Verint, Alorica.
Gain detailed insights into call centre performance with real-time data. By leveraging true to interval data, managers can make swift, informed decisions and optimise operations to ensure that every interaction is captured within its specific time interval, providing an accurate picture of workload and staffing needs.
Provide BPO partners with segmented interval and RTA data feeds to support specific WFM solutions. Leveraging targeted data enables you to align agent shifts and skills strategically with call volume fluctuations, ensuring peak efficiency and maximising Service Level Performance (SLP).