Portfolio

Expertly curated for you

Tracxion is the ultimate Contact Centre solution

Solving Contact Centre challenges

The challenges Contact Centres face are many and varied, from people and processes to technology and finance. We sit across all key areas of the contact centre business and provide winning solutions to ensure your continued success.

Agent Performance

Tracxion

Designed to optimise Contact Centre performance

Speech Analytics

OpenText

Valuable insights in a Voice of the Customer solution with enterprise-level speech and multi-channel analytics.

Customer Journey Orchestration

Kitewheel

Journey mapping, journey visioning, and journey orchestration, to improve customer experiences and business results

Omnichannel Customer Experience

Genesys

Connect with customers with empathy. Deliver amazing cross-channel experiences. Genesys customers can experience:

Workforce Management

New Calabrio WFM

New Calabrio WFM (previously known as Teleopti WFM) helps ensure you have the right number of people, with the right skills, in the right place, at the right time.

happy Customers

Don’t just take our word for it, our customers have seen massive benefits

“We estimate that the overall benefit from reducing repeat contact is £400k per year.”

Senior Transformation Project Manager

We have managed to reduce our contact volume over the last two years by about 40%, by identifying broken processes and common reasons for calls, pushing more to self-serve, virtualising and identifying the optimum performance for call types.

Head of Insight and Reporting