Calabrio Teleopti WFM is designed for the modern contact centre and the modern workforce.
Through employee empowerment tools, intelligent automation, reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment while helping navigate the evolving world of work going forward.
Predictive analytics and customized reporting
QM-driven coaching and personalised scheduling/dashboards
Transform customers’ entire business with the intelligent and fully integrated Calabrio Teleopti suite
Calabrio Teleopti WFM is the Workforce Management solution that encompasses everything needed to plan and successfully manage your contact centre, back office, branch or store.
Communicate quickly about schedule changes and ensure that everyone is up to speed
Are you looking for a more modern approach to the WFM process? Are you struggling to forecast and schedule with Excel? Are you looking for real-time monitoring capabilities? Then maybe it’s time to move to a more sophisticated WFM solution?