Meet the Team

With over 40 years in customer experience delivery, I’m proud to be part of a team driving positive change. As the Americas lead, I’m hands-on across the full customer journey - from sourcing and sales through to contracting, delivery, and strategic support. Building strong relationships with current and future clients is what drives me every day.

Outside of work, I’ve been a Buffalo Bills fan since 1971 and still going strong. I play golf (badly, but I keep up) and enjoy time with my family whenever I can.

I love 80s music most, with country and rock not far behind. I steer clear of horror, but I’m all in on action thrillers and series like Ted Lasso and FUBAR. I’m also a fan of cooking shows - I love to cook. When it comes to books, historical fiction is my go-to, but Atlas Shrugged tops the list as a must-read.

My role is all about support - in many forms and across many areas. I’m here to help wherever I can make a difference, whether that’s behind the scenes or right in the mix.

Outside of work, I enjoy the simple things: being outdoors, spending time with family and friends, and making my own bread (nothing beats the smell of a loaf straight from the oven).

Fleetwood Mac is always a go-to soundtrack, The Bridges of Madison County is a longtime favourite, and when it comes to books, it’s usually the one I’m reading right now that I love most.

With over 15 years at QPC, I bring a passion for customer-focused solution design and seamless project implementation. My current role is Technical Design Authority with a strong focus on Tracxion. I ensure robust solutions that bridge Sales and Projects, helping to deliver outcomes that are both smooth and profitable.

When I’m not at work, you’ll likely find me at a cricket match, night fishing, or enjoying time at the pub. I’m a long-suffering Aston Villa fan and love making memories on family adventures with my two children. My favourite band is Guns N’ Roses, I never get tired of Last of the Mohicans, and I’m a big fan of Shangani Patrol by John Wilcox.

With 4 decades in the IT industry and 10 years focusing on Customer Experience, my role as a Leader based in Abu Dhabi involves delivering services to the whole Middle East region. I focus on creating smooth, respectful, and reliable experiences for customers across the entire journey. From sourcing and sales to contracting, delivery and long-term support. Working across the Gulf region, I ensure that every interaction reflects the values of trust, clarity and efficiency. My priority is always to listen closely, solve challenges quickly and build lasting relationships with both clients and partners by aligning their needs with our strategic goals.

Outside of work, I value spending quality time with my family, as it helps me stay relaxed and recharged. I also enjoy watching sports like football and tennis, as well as documentaries whenever I have the time. These moments are a chance to both learn and unwind at the same time.

I like listening to Fairuz, Marsel Khalifah and Baleegh Hamdy, and 80’s Arab music. If I’m sitting down to watch anything, it’s usually Wheeler Dealers, Top Gear or a good DIY series. The last book I read was about the Future 😊I prefer to read article’s rather than books. But in general, throughout my life, History was the favourite subject to read about.

My role is to keep our key partners and customers happy, introducing solutions which improve and enhance customer experience at every touchpoint with targeted insight.

I enjoy singing, photography, and exploring as much of the world as I can.

I like all music genres, anything upbeat, from country to jazz to classical.

I tend to favour non-mainstream films like the classic Italian film Cinema Paradiso.

I love reading, most recent read is “When all is said” by Anne Griffin.

As Project Manager for the US, I’m here to make sure every project runs smoothly, stays on schedule, and delivers more than our customers expect. I work closely with our Sales, Development and Support teams to give our customers the best experience possible.

When I’m not at work, you’ll usually find me outdoors, whether it’s riding dirt bikes, exploring trails in a SxS or 4x4, or hiking with friends and family. I’m also a hands-on DIYer who always has a project going at our place in Northern Arizona.

I’ve got a soft spot for 80s hard rock (or ‘classic rock’ now, apparently!). I enjoy a good action or comedy movie, love series like White Collar, Breaking Bad, and Ozarks, and I’m currently reading my way through David Baldacci’s thrillers.

As Senior Project Manager based in the Mold office, I work with a team of engineers, developers and consultants to deliver projects across QPC.

Most of my time outside of work is spent with my family and making the most of days out with our Whippet, Jeff. I always have a book on the go and have too many favourites to mention!

Favourite movies; The Lord of the Rings trilogy and the classics like Cocktail, Top Gun and the Rocky series.

Being a Project Manager means no two days are ever the same – and that’s exactly why I love it. From logistics and analytics to planning and risk assessment, with a bit of mediation thrown in, it’s a great mix of skills that keeps things interesting and rewarding.

When I’m not at my desk, you’ll usually find me outside: coastal walks (with foodie pit stops, of course), outdoor yoga sessions, or on the tennis court where I play a mean game.

Musically, I’m all about classic rock - Pink Floyd, Led Zeppelin - and 80s indie. Best concert ever? Live Aid - nothing else comes close. I love a good film like Stardust, and when it comes to books, I can’t get enough of all things ‘wordy’, like euphemisms, word origins and sassy quotations.

I’m the Commercial Manager at QPC and part of the senior management team. I’ve been around a while and tend to pop up here, there and everywhere – supporting bids, contracts, and comms, and helping to keep things running smoothly behind the scenes.

Outside of work, I love being outdoors – especially early morning walks before work – and I’m a massive foodie. Cooking, eating, watching cooking shows… if it involves food, I’m in.

It’s my way to switch off and unwind.

I love a good musical and a sing along when nobody is listening, I don’t have much of an attention span for films, and prefer a good audiobook to wind down.

I’m the head of Product Development. I lead the development team to design and develop modern, secure software solutions for the enterprise. My role also covers strategic IT planning/design and ISO 27001 compliance.

I enjoy DIY projects around the home - big and small.

We have a close friendship circle and enjoy socialising, including caravan trips away and long dog walks. I love motorsports, especially F1 and Le Mans 24 hrs.

My all-time favourite band is Iron Maiden - but my music taste is very broad! I spend most of my time listening to music. I also enjoy going to the Isle of Wight festival.

I’m the Group Head of Finance & HR at QPC, blending strategic precision with human insight. I balance financial leadership and people-first culture. My days are filled with numbers, narratives, and nurturing growth across the organisation.

Beyond the office, I find my rhythm in the countryside, surrounded by my horses, sheep, and family. I love being out in nature, it's my grounding force. I’m at my happiest in muddy boots, with the wind in my hair, and a touch of wild-hearted joy. I’m also a big fan of music – always listening to a melody along the way!

As Group Managing Director, I focus on ensuring our team and technology deliver the highest quality interaction data to power game-changing customer experience (CX) solutions for our partners and customers. My role involves guiding our strategic direction, supporting innovation, and fostering a culture of excellence across the business

Staying active is important to me—I enjoy boxing and functional strength & conditioning gym work. I also like swimming, walking, and cycling. I take my health seriously and always strive to eat well. Beyond fitness, I have an active social life and regularly enjoy dining out with friends and family.

My musical tastes are broad and varied. My favourite film is The Usual Suspects. While I tend to be too impatient to sit down with a book, I enjoy listening to audiobooks, particularly non-fiction autobiographies.