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Real-Time Reporting

Move beyond yesterday's data with real-time insights.

Tracxion delivers real-time, event-level data across every CX platform - giving your team the consolidated visibility to act now, not after the fact.

Features

The data you need, the moment you need it.

Real-time customer, advisor and operational data delivered directly into your existing reporting tools, helping you act faster and perform better.

Gain complete visibility across your CX operation and turn live data into faster decisions, better service and more efficient resource planning.

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How is Tracxion Data Analytics different?

Traditional reporting shows you a summary of what happened 15–30 minutes ago. By the time a manager sees "1 in 4 calls transferred. Half of those transferred again. The customer gave up", you have already breached SLA. Tracxion captures every event as it happens - so your operation sees what is actually happening, right now.

Most CX platforms give you interval summaries. Tracxion captures every interaction event at source, sequences them across channels, and outputs one consolidated real-time feed - so your dashboards, KPIs and AI run on what is actually happening.

  • Event-level capture for true real-time accuracy
  • Consolidated feed across multiple CX platforms and channels
  • Blends real-time and historic data in one view
  • Omni-channel stitching - track channel containment, channel hop, repeat contacts
  • Fully customisable KPIs, calculated your way - not the platform default
  • AI-ready data output: structured, sequenced, immediately usable

Unified data across systems

Tracxion consolidates data from multiple systems into a single, synchronised feed. This unified view provides unparalleled visibility into agent activity and operational performance, even when agents use multiple applications during their shifts.

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Blend real-time and historic data

Tracxion blends real-time and historic data to offer unique insights into operational performance, driving service improvements and reducing costs. It also provides a reliable real-time data feed to any leading enterprise reporting solution, ensuring seamless integration and comprehensive reporting.

Improved operational performance 

Managers can provide immediate feedback and coaching to agents based on live performance data. This timely intervention empowers agents to improve their skills and handle customer interactions more effectively.

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Platforms

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Tracxion Data Analytics offers a range of customisable reports into your enterprise reporting solution.

Tracxion can provide real-time data feeds into Microsoft PowerBI, Zoho, Google Looker, Qlik, and many others.

Everything your reporting solution needs

Real-time accuracy

Event-level capture. Data reflecting what is actually happening — not a 15-minute lag.

Omni-channel stitching

Track channel containment, channel hop, and repeat contacts across every platform.

Custom KPI calculation

Metrics calculated the way your business measures performance — not the platform default.

Historic + real-time blend

Combine live event data with historic patterns for trend analysis and forecasting.

AI-ready output

Structured, sequenced data fed directly to PowerBI, Tableau, Qlik, Snowflake and AI tools.

Flexible deployment

On-premise, cloud, or hybrid. Works within your existing reporting infrastructure.

Works with your reporting stack

CCAAS Sources

Genesys Cloud Amazon Connect NICE CXone Cisco Avaya 8x8 Salesforce

Reporting outputs

Power BI Tableau Qlik Zoho Google Looker Snowflake Databraicks

Disclaimer

Integrates with all major platforms — including but not exclusively those listed.

Technology

Built on real-time event data

Real real time, by design

Raw interaction events are captured at source the moment they happen — not from summarised reports. Data is normalised into your reporting tool's required format with customisable interval lengths. Built for accurate interval-aligned insight.

Omni-channel stitching

Tracxion interrelates every event across voice, chat, email, and digital channels into a single customer journey view. Channel containment failures, channel hop, and repeat contacts are surfaced automatically — standard reporting tools miss all of this

Fast to implement, built to scale

Pre-built collection services for all major CCaaS platforms mean rapid implementation. Whether your clients need on-premise for data sovereignty, cloud, or hybrid — Tracxion adapts without rebuilding the integration from scratch.
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Data can be streamed and normalised from multiple platforms to provide a single comprehensive view of your operations. 

In today's complex world of omni-channel customer service, many reporting solutions fail to accurately ‘stitch’ together customer contact. This leads to inaccurate decisions being made about how best to structure and deliver customer service and leads to inefficiencies in workforce management.

Tracxion Data Analytics provides a single view of all customer interaction allowing organisations to track customer contact from multiple platforms to surface failures such as channel containment, channel hop and repeat callers who did not receive 1st contact resolution. 

Experience tracxion in action today.
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