‘Head-up display’ user interface driving real time agent guidance and operational performance
Comprehensive and detailed view of all contact platform data highlighting unproductive activity
Provides calculated and processed data to any third party application in real time
Contact automation and interventions with Live prompts to agents in the moment
'Real time' data integration middleware providing the best possible CX data
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Real time data platform, whose intelligent collection services connect to and normalise data from any platform, creating the best possible unique customer experience data, tracking every facet of the customer journey and interrelating all interaction and agent activity data
"Impressive technology. Tracxion uncovered every single customer event for us and now we have the complete picture"
Real Time Decision engine for contact automation and interventions with Live prompts to agents in the moment
"Immediate 10-12% efficiency gain ‘out of the box’ more than pays for deploying the solution"
Intuitive AI driven ‘head-up display’ supporting the agent-customer engagement in the moment, driving improved operational performance and customer experience
"Immediate 10-12% efficiency gain ‘out of the box’ more than pays for deploying the solution"
Ensuring a single view of the all data you should have, not just the data you think you only can have
“The possibilities are endless. It’s the simple truth. It’s the solution to bridge the disconnect between what our customers want and what we could deliver. It diagnoses, then informs and powers the cure.”
Integration middleware delivering enhanced and unique real time data to drive incremental business value by augmenting third party applications with the best possible customer experience data
"The only solution that gave us all the customer journey data across the entire contact ecosystem in a standardised format that we used to improve our operations"
QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals
QPC | The Customer Contact Experts
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