The Tracxion Application Suite

‘Head-up display’ user interface driving real time agent guidance and operational performance 

Comprehensive and detailed view of all contact platform data highlighting unproductive activity

Provides calculated and processed data to any third party application in real time

Contact automation and interventions with Live prompts to agents in the moment

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'Real time' data integration middleware providing the best possible CX data

Intelligent Customer Experience Management

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Managing complex environments

Improved operational efficiencies

Better customer experience

Tracxion Core

Real time data integration middleware

Real time data platform, whose intelligent collection services connect to and normalise data from any platform, creating the best possible unique customer experience data, tracking every facet of the customer journey and interrelating all interaction and agent activity data

What to expect with Tracxion Core

"Impressive technology. Tracxion uncovered every single customer event for us and now we have the complete picture"

Tracxion Decide

Personalised experiences in real time, across all channels

Real Time Decision engine for contact automation and interventions with Live prompts to agents in the moment

What to expect with Tracxion Decide

"Immediate 10-12% efficiency gain ‘out of the box’ more than pays for deploying the solution"

Tracxion Live

Live makes the complex simple for your agents

Intuitive AI driven ‘head-up display’ supporting the agent-customer engagement in the moment, driving improved operational performance and customer experience

What to expect with Tracxion Live

"Immediate 10-12% efficiency gain ‘out of the box’ more than pays for deploying the solution"

Tracxion DeepDive

Creating Data not collating data

Ensuring a single view of the all data you should have, not just the data you think you only can have

What to expect with Tracxion DeepDive

“The possibilities are endless. It’s the simple truth. It’s the solution to bridge the disconnect between what our customers want and what we could deliver. It diagnoses, then informs and powers the cure.”

Tracxion Drive

Streams real time data to any third party applications

Integration middleware delivering enhanced and unique real time data to drive incremental business value by augmenting third party applications with the best possible customer experience data

What to expect with Tracxion Drive

"The only solution that gave us all the customer journey data across the entire contact ecosystem in a standardised format that we used to improve our operations"

Find out how Tracxion can help you

Putting Customer Experience back into the Contact Centre