'Real time' data integration middleware providing the best possible CX data
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Real time data platform, whose intelligent collection services connect to and normalise data from any platform, creating the best possible unique customer experience data, tracking every facet of the customer journey and interrelating all interaction and agent activity data
Real Time Decision engine for contact automation and interventions with Live prompts to agents in the moment
Intuitive AI driven ‘head-up display’ supporting the agent-customer engagement in the moment, driving improved operational performance and customer experience
Ensuring a single view of the all data you should have, not just the data you think you only can have
Integration middleware delivering enhanced and unique real time data to drive incremental business value by augmenting third party applications with the best possible customer experience data
Find out how Tracxion can help you