Jo updates us all on the latest news and features with New Calabrio WFM
Jo updates us all on the latest news and features with New Calabrio WFM
Are thinking of multi-skilling some of your agents or you have different peaks and troughs in demand for your different types of contacts then the answer could be YES!
Jo looks at the main new items in your WFM tool for August 2021, including a change of name from Teleopti to New Calabrio WFM
This month sees development in 5 areas and 2 of them are the new screens we have learnt about in May and June so lots happening!
Jo guides us through some brand new features in New Calabrio WFM including Web Meetings!
Jo guides us through what’s new this month, including Web People, Web Schedule and MyTime
A few reasons why life has changed in the contact centre world and tips for how to help your business through it.
Your May Part 2 video and blog is all about a great new screen – called Web Schedules! Where is it? Firstly go into your
Our Calabrio Teleopti WFM specialist guides you through what’s new this month, including changes to MyTime, Chat Bot, Web People and Reports.
It’s April already and for those of us in the northern hemisphere it means the site of spring lambs in the fields and our first
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