Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
Jo takes us through what is new in December 2021 such as Web People and Web Schedules screens, and also a new exciting way of creating schedules!
This month we have new exciting capabilities to make a big impact on your work load (if your a Scheduler or Intraday Analyst!)
Forecasters, Schedulers and Intraday analysts will all have new features to use this month
No one wins when failure to achieve ROI targets becomes a finger-pointing exercise between contact centre management and technology vendors.
The challenge for companies is to tie disparate systems together to create this view and then define the WACE treatment parameters.
Jo updates us all on the latest news and features with New Calabrio WFM
Customer engagement is increased when the customer feels the organization has their best interests in mind
There are still contact centres that are reluctant to adopt a cloud-based approach for a variety of reasons. Here’s why they should…
Are thinking of multi-skilling some of your agents or you have different peaks and troughs in demand for your different types of contacts then the answer could be YES!
QPC delivers innovative service and solutions that improve customer contact. We work with you to solve problems so you can deliver your business goals
QPC | The Customer Contact Experts
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